{"id":6619,"date":"2025-06-03T18:43:48","date_gmt":"2025-06-03T21:43:48","guid":{"rendered":"https:\/\/loyal-solutions.com\/beneficios\/4-como-loyal-solutions-mejora-la-gestion-de-reclamos-hallazgos-y-acciones\/"},"modified":"2025-10-16T23:25:33","modified_gmt":"2025-10-17T02:25:33","slug":"4-como-a-loyal-solutions-melhora-a-gestao-de-reclamacoes-nao-conformidades-e-acoes","status":"publish","type":"page","link":"https:\/\/loyal-solutions.com.br\/beneficios\/4-como-a-loyal-solutions-melhora-a-gestao-de-reclamacoes-nao-conformidades-e-acoes\/","title":{"rendered":"4. Gest\u00e3o de reclama\u00e7\u00f5es"},"content":{"rendered":"

[vc_row full_width_css=\u00bbstretch_row_css\u00bb wrap_container=\u00bbyes\u00bb css=\u00bb.vc_custom_1748119206784{margin-top: 0px !important;margin-bottom: 0px !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb el_class=\u00bbpadcelu sec-top\u00bb][vc_column css=\u00bb.vc_custom_1666457852252{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00bb][vc_custom_heading text=\u00bbSobre como o LOYAL Solutions melhora a gest\u00e3o de reclama\u00e7\u00f5es, descobertas, n\u00e3o conformidades e a\u00e7\u00f5es\u00bb font_container=\u00bbtag:h2|text_align:center|line_height:1″ use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1760663173893{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 20px !important;}\u00bb font_weight=\u00bb600″ skin=\u00bbdark\u00bb enable_typewriter=\u00bbyes\u00bb show_border=\u00bbyes\u00bb border_skin=\u00bbdark\u00bb border_size=\u00bbsm\u00bb animation_delay=\u00bb\u00bb animation_type=\u00bbfadeInDown\u00bb css_params=\u00bb\u00bb][vc_column_text css=\u00bb\u00bb css_params=\u00bb\u00bb]<\/p>\n

Implementar um software de gest\u00e3o da qualidade (SGC) como o LOYAL Solutions permitir\u00e1 que voc\u00ea gerencie com efici\u00eancia reclama\u00e7\u00f5es, descobertas, n\u00e3o conformidades e a\u00e7\u00f5es de melhoria. Esses s\u00e3o aspectos fundamentais para manter e elevar a qualidade dentro da sua organiza\u00e7\u00e3o. A seguir, mostramos como a LOYAL Solutions pode ajud\u00e1-lo em cada um desses processos.<\/p>\n

[\/vc_column_text][vc_row_inner][vc_column_inner][vc_single_image image=\u00bb6777″ img_size=\u00bb\u00bb alignment=\u00bbcenter\u00bb css=\u00bb.vc_custom_1760667829518{margin-top: 0px !important;padding-top: 0px !important;padding-right: 15% !important;padding-left: 15% !important;}\u00bb hover_effect=\u00bbyes\u00bb animation_type=\u00bbfadeInUp\u00bb css_params=\u00bb\u00bb label=\u00bb\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb content_placement=\u00bbmiddle\u00bb parallax=\u00bbcontent-moving-fade\u00bb parallax_speed_bg=\u00bb3″ css=\u00bb.vc_custom_1748987178270{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 4% !important;padding-bottom: 4% !important;background-image: url(https:\/\/loyal-solutions.com.br\/beneficios\/wp-content\/uploads\/2025\/06\/Diseno-sin-titulo-7.jpg?id=6196) !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb el_class=\u00bbbotazul\u00bb][vc_column css=\u00bb.vc_custom_1748265747953{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 25px !important;padding-bottom: 0px !important;padding-left: 25px !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb][vc_custom_heading text=\u00bbTem interesse? Entre em contato conosco ainda hoje\u00bb font_container=\u00bbtag:h1|font_size:50px|text_align:center|color:%23ffffff|line_height:1″ use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1753716377111{padding-top: 20px !important;padding-bottom: 35px !important;}\u00bb font_weight=\u00bb600″ skin=\u00bblight\u00bb enable_typewriter=\u00bbyes\u00bb animation_delay=\u00bb\u00bb el_class=\u00bbmb-0 sombraoscura\u00bb animation_type=\u00bbfadeInDown\u00bb css_params=\u00bb\u00bb][vc_btn title=\u00bbEntrar em contato AGORA\u00bb style=\u00bb3d\u00bb shape=\u00bbrounded\u00bb size=\u00bbxl\u00bb align=\u00bbcenter\u00bb i_icon_fontawesome=\u00bbfas fa-phone-volume\u00bb css=\u00bb.vc_custom_1758314004354{padding-top: 30px !important;}\u00bb skin=\u00bbtertiary\u00bb btn_fw=\u00bb600″ btn_ls=\u00bb1px\u00bb animation_delay=\u00bb1000″ hover_effect=\u00bbhover-icon-left\u00bb add_icon=\u00bbtrue\u00bb animation_type=\u00bbbounceInUp\u00bb css_params=\u00bb\u00bb link=\u00bburl:https%3A%2F%2Floyal-solutions.com.br%2Fcontato%2F\u00bb][\/vc_column][\/vc_row][vc_row full_width_css=\u00bbstretch_row_css\u00bb wrap_container=\u00bbyes\u00bb css=\u00bb.vc_custom_1748988793500{margin-top: 0px !important;padding-top: 30px !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb][vc_column width=\u00bb1\/2″ css=\u00bb.vc_custom_1748119699856{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00bb el_class=\u00bbconmu1″ conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb]

<\/i><\/div><\/div>

Gest\u00e3o de reclama\u00e7\u00f5es<\/h3><\/div>
\n

LOYAL Solutions<\/strong> centraliza todas as reclama\u00e7\u00f5es em um \u00fanico banco de dados acess\u00edvel, facilitando seu acompanhamento, an\u00e1lise e resolu\u00e7\u00e3o. Gra\u00e7as \u00e0 classifica\u00e7\u00e3o e prioriza\u00e7\u00e3o autom\u00e1ticas, voc\u00ea pode atribuir rapidamente n\u00edveis de urg\u00eancia e designar respons\u00e1veis espec\u00edficos. A plataforma tamb\u00e9m gera relat\u00f3rios detalhados que permitem identificar padr\u00f5es recorrentes, ajudando a organiza\u00e7\u00e3o a abordar \u00e1reas problem\u00e1ticas de forma proativa.<\/p>\n

<\/div> <\/div>[vc_toggle title=\u00bbBenef\u00edcios\u00bb css_animation=\u00bbleft-to-right\u00bb css=\u00bb.vc_custom_1760663253002{margin-bottom: 0px !important;}\u00bb css_params=\u00bb\u00bb]<\/p>\n

    \n
  • Melhoria nos tempos de resposta e resolu\u00e7\u00e3o<\/li>\n
  • Identifica\u00e7\u00e3o de tend\u00eancias e causas-raiz<\/li>\n
  • 30\u202f% menos de tempo dedicado ao acompanhamento de reclama\u00e7\u00f5es<\/li>\n<\/ul>\n

    [\/vc_toggle][\/vc_column][vc_column width=\u00bb1\/2″ el_class=\u00bbconmu2″ conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb]

    <\/i><\/div><\/div>

    Gest\u00e3o de descobertas<\/h3><\/div>
    LOYAL Solutions<\/strong> garante um monitoramento cont\u00ednuo do status das descobertas e oferece visibilidade em tempo real a todos os envolvidos. Cada descoberta interna, seja ela detectada em auditorias ou inspe\u00e7\u00f5es, \u00e9 registrada e automaticamente atribu\u00edda a um respons\u00e1vel para sua resolu\u00e7\u00e3o.<\/div> <\/div>[vc_toggle title=\u00bbBenef\u00edcios\u00bb css_animation=\u00bbleft-to-right\u00bb css=\u00bb.vc_custom_1760663329462{margin-bottom: 0px !important;}\u00bb css_params=\u00bb\u00bb]<\/p>\n
      \n
    • Documenta\u00e7\u00e3o e acompanhamento mais eficientes das descobertas<\/li>\n
    • 40\u202f% de melhoria na velocidade de resolu\u00e7\u00e3o<\/li>\n
    • Relat\u00f3rios detalhados acess\u00edveis a todos os n\u00edveis da organiza\u00e7\u00e3o<\/li>\n<\/ul>\n

      [\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width_css=\u00bbstretch_row_css\u00bb wrap_container=\u00bbyes\u00bb css=\u00bb.vc_custom_1748989305305{padding-top: 20px !important;padding-bottom: 10px !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb][vc_column width=\u00bb1\/2″ css=\u00bb.vc_custom_1748988402228{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00bb el_class=\u00bbconmu3″ conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb]

      <\/i><\/div><\/div>

      Gest\u00e3o de n\u00e3o conformidades<\/h3><\/div>
      \n

      As n\u00e3o conformidades (NC) ocorrem quando produtos, processos ou servi\u00e7os n\u00e3o cumprem os requisitos estabelecidos.
      \nLOYAL Solutions<\/strong> permite registr\u00e1-las e classific\u00e1-las de forma estruturada, associando automaticamente a\u00e7\u00f5es corretivas e facilitando um acompanhamento claro para garantir sua resolu\u00e7\u00e3o em tempo e forma.<\/p>\n

      <\/div> <\/div>[vc_toggle title=\u00bbBenef\u00edcios\u00bb css_animation=\u00bbleft-to-right\u00bb css=\u00bb.vc_custom_1760663387878{margin-bottom: 0px !important;}\u00bb css_params=\u00bb\u00bb]<\/p>\n

        \n
      • 25\u202f% menos de tempo para implementar a\u00e7\u00f5es corretivas<\/li>\n
      • Melhoria da rastreabilidade e documenta\u00e7\u00e3o, ideal para auditorias<\/li>\n
      • Cumprimento cont\u00ednuo de padr\u00f5es e normativas internacionais<\/li>\n<\/ul>\n

        [\/vc_toggle][\/vc_column][vc_column width=\u00bb1\/2″ el_class=\u00bbconmu4″ conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb]

        <\/i><\/div><\/div>

        Gest\u00e3o de a\u00e7\u00f5es de melhoria<\/h3><\/div>
        LOYAL Solutions permite planejar, executar e acompanhar a\u00e7\u00f5es corretivas e preventivas, automatizando o fluxo de trabalho para garantir sua aprova\u00e7\u00e3o, implementa\u00e7\u00e3o e verifica\u00e7\u00e3o em tempo h\u00e1bil. Al\u00e9m disso, avalia sua efic\u00e1cia e permite realizar ajustes posteriores.<\/div> <\/div>[vc_toggle title=\u00bbBenef\u00edcios\u00bb css_animation=\u00bbleft-to-right\u00bb css=\u00bb.vc_custom_1760663452622{margin-bottom: 0px !important;}\u00bb css_params=\u00bb\u00bb]<\/p>\n
          \n
        • 20\u202f% de melhoria na efetividade das a\u00e7\u00f5es preventivas<\/li>\n
        • Execu\u00e7\u00e3o pontual gra\u00e7as \u00e0 automatiza\u00e7\u00e3o do processo<\/li>\n
        • Controle total sobre a atualiza\u00e7\u00e3o de procedimentos e documentos internos<\/li>\n<\/ul>\n

          [\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width_css=\u00bbstretch_row_css\u00bb wrap_container=\u00bbyes\u00bb css=\u00bb.vc_custom_1748988981473{margin-top: 30px !important;margin-bottom: 0px !important;padding-top: 0px !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb el_class=\u00bbpadcelu\u00bb][vc_column css=\u00bb.vc_custom_1748119699856{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00bb el_class=\u00bbconmu1″ conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb][vc_column_text css_animation=\u00bbbottom-to-top\u00bb css=\u00bb.vc_custom_1760663507923{margin-top: 0px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 20px !important;padding-right: 15px !important;padding-bottom: 20px !important;padding-left: 15px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-color: var(–porto-primary-color) !important;}\u00bb css_params=\u00bb\u00bb]<\/p>\n

          Benef\u00edcios adicionais:<\/h3>\n
            \n
          • Efici\u00eancia operacional<\/strong>: automatiza\u00e7\u00e3o de tarefas repetitivas, menos erros e melhor tempo de resposta.<\/li>\n
          • An\u00e1lise e melhoria cont\u00ednua<\/strong>: relat\u00f3rios que identificam tend\u00eancias e promovem a otimiza\u00e7\u00e3o constante.<\/li>\n
          • Satisfa\u00e7\u00e3o do cliente<\/strong>: resposta r\u00e1pida que melhora a experi\u00eancia e refor\u00e7a a fidelidade.
            \nImplementar LOYAL Solutions melhora seus processos de qualidade, impulsiona a efici\u00eancia e fortalece a conformidade normativa.<\/p>\n

            Descubra como podemos ajud\u00e1-lo a gerar um impacto real em sua empresa!<\/strong><\/li>\n<\/ul>\n

            [\/vc_column_text][\/vc_column][\/vc_row][vc_section bottom_divider_type=\u00bbwaves\u00bb bottom_divider_height=\u00bb150px\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb bottom_divider_color=\u00bb#eaeaea\u00bb css=\u00bb.vc_custom_1746456734440{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 75px !important;padding-bottom: 75px !important;background-color: var(–porto-light-color) !important;}\u00bb bottom_divider_class=\u00bbdiv1″ css_params=\u00bb\u00bb][vc_row][vc_column text_align=\u00bbcenter\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb][vc_video link=\u00bbhttps:\/\/www.youtube.com\/watch?v=qx3ob1FHIMc\u00bb css_animation=\u00bbbounceInLeft\u00bb css=\u00bb\u00bb css_params=\u00bb\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb wrap_container=\u00bbyes\u00bb css=\u00bb.vc_custom_1747947143230{margin-top: -2px !important;background-color: #eaeaea !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb el_class=\u00bbCTA sec-res\u00bb][vc_column text_align=\u00bbcenter\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb][vc_column_text css_animation=\u00bbbottom-to-top\u00bb css=\u00bb.vc_custom_1760663535602{padding-top: 12px !important;}\u00bb text_color=\u00bbvar(–porto-secondary-color)\u00bb css_params=\u00bb\u00bb]<\/p>\n

            Queremos conhecer sua empresa!<\/h2>\n

            Marque uma reuni\u00e3o com a nossa equipe<\/span><\/h3>\n

            [\/vc_column_text][vc_btn title=\u00bbCome\u00e7ar agora\u00bb style=\u00bb3d\u00bb shape=\u00bbrounded\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb css=\u00bb.vc_custom_1760663545740{padding-top: 30px !important;padding-bottom: 0px !important;}\u00bb skin=\u00bbdark\u00bb btn_fw=\u00bb600″ btn_ls=\u00bb1px\u00bb animation_delay=\u00bb1000″ animation_type=\u00bbbounceInUp\u00bb css_params=\u00bb\u00bb link=\u00bburl:https%3A%2F%2Floyal-solutions.com.br%2Fcontato%2F\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

            [vc_row full_width_css=\u00bbstretch_row_css\u00bb wrap_container=\u00bbyes\u00bb css=\u00bb.vc_custom_1748119206784{margin-top: 0px !important;margin-bottom: 0px !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css_params=\u00bb\u00bb el_class=\u00bbpadcelu sec-top\u00bb][vc_column css=\u00bb.vc_custom_1666457852252{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00bb][vc_custom_heading text=\u00bbSobre como o LOYAL Solutions melhora a gest\u00e3o de reclama\u00e7\u00f5es, descobertas, n\u00e3o conformidades e a\u00e7\u00f5es\u00bb font_container=\u00bbtag:h2|text_align:center|line_height:1″ use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1760663173893{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 20px !important;}\u00bb font_weight=\u00bb600″ skin=\u00bbdark\u00bb enable_typewriter=\u00bbyes\u00bb show_border=\u00bbyes\u00bb border_skin=\u00bbdark\u00bb border_size=\u00bbsm\u00bb animation_delay=\u00bb\u00bb animation_type=\u00bbfadeInDown\u00bb css_params=\u00bb\u00bb][vc_column_text css=\u00bb\u00bb […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6619","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/pages\/6619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/comments?post=6619"}],"version-history":[{"count":3,"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/pages\/6619\/revisions"}],"predecessor-version":[{"id":6778,"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/pages\/6619\/revisions\/6778"}],"wp:attachment":[{"href":"https:\/\/loyal-solutions.com.br\/beneficios\/wp-json\/wp\/v2\/media?parent=6619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}